Our Services

Family Services

Our Family Services are provided in your home. Depending on your location, a service charge will apply. Please see Areas of Service section below to see the charge for your area. Our services are charged at $96 per hour. After the first hour, we will charge in 15 minute increments.

Time estimates are included in the service descriptions below.

  • Our technician will take a thorough look through your family’s dry hair. Live lice are able to expertly move away from the screening area, but their nits are glued to the hair shaft and cannot escape the scrutiny of our high-magnification visors. 

    A dry screen takes about 10- 15 mins per person, depending on the density and condition of your hair (freshly detangled hair is much quicker to check!) If nits or live lice are seen on a dry screen, we will offer to switch from screening mode to removal mode.


  • A wet screen is a more definitive screening technique than a dry screen because live lice cannot escape detection. We will saturate your hair in conditioner and comb through it in larger sections. The live lice are immobilized by the conditioner and the nits are no match for our comb. After combing each section we wipe the conditioner on a white cloth. The brown lice and nits are easily visible. After a clear wet screen and hearing your treatment history, our Educator can give you a very definitive all-clear

    A wet screen takes 15 - 30 mins depending on the length and condition of your hair. As with a dry screen, freshly detangled hair will take less time. If lice or nits are found, we will immediately offer to switch from screening mode to removal mode.

  • In cases where head lice is already known to be present, we will jump right into removal mode. We begin by saturating your dry hair and scalp in ordinary white conditioner, sectioning it into four main quadrants, then clearing each quadrant one small section at a time. We will add more conditioner to your hair and scalp as we go to ensure the live lice are immobilized. As we work, we are wiping our comb onto a white cloth. The lice and nits are shades of brown, and stand out from the white conditioner and cloth. This allows us to assess how established your case is and customize a follow-up schedule for you. 

    The average removal takes about one hour for a person with medium to long hair and a low infestation. This will vary depending on hair length, hair condition, and level of infestation. We will be able to give you an approximate quote upon looking at your hair.

  • Follow up is always a necessary part of head lice treatment. This is because there are two stages in the life cycle of head lice when the items are too small to remove. When the nit is first laid on the hair shaft, it is too small to comb out, and when the baby nymph hatches out of its shell it is very tiny and stays directly on your scalp feeding. These two stages are all but impossible to remove during your first combout. The same would be true for a pesticide treatment. During your first combout we will remove almost all of what is present, but there will almost certainly be a number of those two tiny phases left behind.

    The best strategy is to wait a few days for the tiny nits to plump up as they develop, and for the tiny nymphs to feed and grow a bit larger. The next combout will be more effective if the items are allowed to grow. This is good news - there is absolutely no need to exhaust yourself or your children by combing every day. Lice cannot reproduce until they are adults, so as long as you continue to comb regularly - every three to five days - you will comb out the developing nits and nymphs before they reach adulthood.

    You can have us come back to do your follow up combouts, or do them yourself, as we will teach you how during your first appointment. We will leave you with a follow up schedule to follow until you get a first clear combout. Getting two combouts 7-10 days apart is the sure-fire way to know you are absolutely finished.

Community Services

  • Useful as a preventative measure for schools, dance and gymnastics studios, summer camps etc. Two or more team members will come to your location to provide a mass screening of all children in your group over a one or two day period. This is helpful in identifying all unknown cases during an outbreak of head lice, or by preventing outbreaks from occurring in the first place. Adults working with the children are screened free of charge.

  • Useful for PACs, Friendship Centres, and other community groups who want to be proactive against head lice outbreaks by educating their members about head lice prevention, identification and safe and effective removal. Information sessions can be tailored to suite the specific needs of your group.

    Education Sessions typically cost $250 plus service fee, which varies depending on location. Zoom sessions do not require a service fee.

For pricing in community services, please contact us to discuss your needs and receive an estimate.

Areas of Service

Greater Vancouver, BC

Varies by region

Victoria, BC

Service charge - $50

Includes Esquimalt at the west, and follows Island Hwy to Helmcken, Wilkinson and Royal Oak, to Cordova Bay Road at the north edge of PKOLS.

Contact: victoria@liceoutservices.com or 778-321-0796

Before Your Appointment

Please ensure your hair is dry and freshly detangled before we arrive. Although it’s called the wet-combing method, there is no water involved. We apply a large amount of ordinary conditioner to your hair and scalp to immobilise the lice. Your hair appears wet with the conditioner. 

We bring everything we need with us to the appointment, including a stool of appropriate working height. We’ll need a reasonably well-lit area to work with plenty of room around the stool to maneuver. Being within sight of a TV is always helpful to entertain little ones while we work.

Ideally you will ask us to set up in an area of your home without carpet to avoid any wayward conditioner getting on it, but we do have a drop cloth if carpet cannot be avoided.

When your combout is complete, you’ll be left with soft, smooth, wet hair, full of conditioner. We will put long hair into a braid. You can rinse the conditioner out immediately - its job is done. You can also leave it in for as long as you like, it will do no harm!